Privacy Policy

Effective Date: 29 October 2026

1. Introduction

Coughlan Homes (“Coughlan’s,” “we,” “us,” or “our”), a trading name of Coughlan Homes Limited, is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

This Privacy Policy explains:

  • What personal information we collect.
  • Why and how we use your information.
  • When we might share your information.
  • Your rights regarding your personal information.

By using our website (the “Website”), you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the Website.

We may update this Privacy Policy from time to time, and any changes will take effect upon posting. Continued use of the Website after updates constitutes acceptance of the revised terms.

2. Information We Collect

We collect three types of information:

(a) Information You Provide

When you interact with us, you may provide information such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Job application details (if applicable)

(b) Information We Collect Automatically

When you use the Website, we may automatically collect:

  • Pages you visit and interactions with content
  • IP address, device type, browser type
  • Referral sources (e.g., websites that led you to ours)
  • Advertising data, such as how you interact with our ads

(c) Information from Third Parties

We may receive additional personal information about you from third-party services, public databases, or our business partners to enhance the accuracy of our records.

3. How We Use Your Information

We use the personal information we collect to:

  • Provide requested content and services.
  • Personalise your Website experience.
  • Communicate updates, special events, and marketing promotions (you can opt out anytime).
  • Respond to enquiries and provide customer support.
  • Improve our Website and business operations.
  • Detect and prevent fraudulent or illegal activities.

We may combine the information collected online with information collected offline to enhance and verify our records.

4. Sharing Your Information

We may share your personal information with:

(a) Third-Party Service Providers

We use third parties to assist with:

  • Website hosting and analytics
  • Payment processing (if applicable)
  • Customer support and communication tools
  • Marketing and advertising services (on our behalf)

These providers may access your personal information only to the extent necessary to perform their functions.

(b) Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties as part of the transaction.

(c) Legal Compliance

We may disclose your information if required by law or in good faith belief that disclosure is necessary to:

  • Comply with legal obligations.
  • Protect our rights, safety, or property.
  • Prevent fraud or security threats.

We will not sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences.
  • Analyse website performance.
  • Deliver and measure relevant advertising, including on Facebook, Instagram and Google.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on the Website.

Google Analytics

We use Google Analytics to track and analyse user interactions. Google may collect data such as IP addresses and browsing behaviour, which is subject to Google’s Privacy Policy. If you wish to opt out of Google Analytics tracking, you can do so via Google’s opt-out tool. Learn more about that here.

Meta and Google Ads

We use the Meta Pixel and Meta Conversions API to measure how our Facebook and Instagram ads perform, and to show our ads to people who may be interested in building with us. These tools collect information such as the pages you visit, actions you take on the Website (for example, submitting an enquiry form), your IP address and browser details. We use Google Ads conversion tracking for the same purposes on Google.

When you submit an enquiry, we may share your email address and phone number with Meta and Google in a hashed form, meaning the details are converted into a code before they are sent. This lets them match the enquiry to ad activity and tell us which ads are working. We may also share whether an enquiry progressed, for example to a meeting or a signed contract, so they can show our ads to people more likely to be interested. Meta and Google handle this information under their own privacy policies, and you can manage the ads you see in your Facebook, Instagram and Google ad settings.

Do Not Track Signals: Our Website may not respond to “Do Not Track” signals from web browsers.

6. Your Data Protection Rights

You have rights under New Zealand’s Privacy Act 2020:

  • Access & Correction – You can request access to your personal information and ask for corrections if it is inaccurate.
  • Deletion – You can request deletion of your data, subject to legal and contractual obligations.
  • Marketing Preferences – You can opt out of marketing emails anytime by clicking “unsubscribe” or contacting us.
  • Lodging a Complaint – If you believe we have not handled your data properly, you may contact New Zealand’s Office of the Privacy Commissioner (privacy.org.nz).

To exercise your rights, email us at admin@coughlanhomes.co.nz.

7. Data Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of data transmission is 100% secure.

We retain your data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

International Data Transfers

We use third-party cloud service providers to store and manage data, some of which may store your personal information on servers outside of New Zealand. We take reasonable steps to ensure that any third-party providers handling your data maintain appropriate security measures.

8. Users Under 16

Our Website is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: admin@coughlanhomes.co.nz
Phone: 03 967 2834
Address: 326 Cranford Street, St Albans, Christchurch 8052